Terms of Service

Who we are

Aspian Cloud is operated by Aspian Alliance Ltd (RC 9444573), a company registered in Nigeria with operations in Nigeria and the United Kingdom. In these terms "we" means Aspian Alliance Ltd and "you" means the person or organisation that holds the workspace.

Which terms apply

• Free and Team (self-serve) are governed by these terms, the Acceptable Use Policy, the Privacy Policy and the Data Processing Agreement.
• Business, Regulated and Sovereign, and the sovereign cell and Aspian service add-ons, are governed by a signed agreement. Where that agreement differs from these terms, the signed agreement wins.
• The Service Level Agreement applies only to the editions it names, and only once it is part of your agreement.

Your account

• You sign in and approve changes with passkeys. Keep the devices that hold them secure, and remove a passkey from your workspace if a device is lost.
• You are responsible for what happens in your workspace, including actions taken by people you invite and by AI agents you connect with an agent key.
• Approvals are bound to the exact plan an approver reviewed. Choosing who your named approvers are is your decision, and our own approval never stands in for one your business must give.

Your content and data

You own the code, data and content you put on Aspian Cloud. You give us the rights we need to host, build, run, back up and transmit it so we can provide the service, and nothing more. For personal data we act as your processor under the Data Processing Agreement.

Storage follows the location policy you choose (Lagos, Abuja, London, the EU or your own premises). Some providers process data elsewhere, for example WhatsApp and email messages; each one is named on the sub-processor list.

Fees, spend caps and non-payment

• Prices are published on Pricing in US dollars, sterling, euro and naira. Naira is billed through Paystack or Flutterwave; other currencies by card or bank transfer.
• For applications hosted on a shared sovereign cell, usage is billed at the published rates. You set a spend cap. At the cap, non-production apps pause and the owner is alerted. Production keeps running on a reserve of up to 20% above the cap for the rest of the billing month, so the most you can be billed for usage in a month is your cap plus 20%.
• Billing never deletes data. If an invoice goes unpaid we will warn you on every channel before restricting new deploys; we will not delete your data for non-payment while you can still export it.
• Dedicated cells and Sovereign are fixed fees and are never paused for billing.

Leaving

You can export your applications, data and operating records at any time. Exports are rehearsed, but moving to another provider still needs work that sits outside the platform: new credentials, DNS changes and third-party services. After you close a workspace we keep your data for 30 days so you can export it, then delete it, unless the law requires us to keep something longer.

Changes, suspension and termination

• We will give at least 30 days’ notice of a change to these terms that reduces your rights, by email to the workspace owner.
• We may suspend a workload that breaks the Acceptable Use Policy or puts other customers at risk. Where we can, we tell you first and give you time to fix it.
• You can close your workspace at any time. Paid plans end at the close of the billing month.

Liability

To be completed after legal review. The final terms will set out the limits of each party’s liability, the exclusions the law does not allow us to make, and how service credits under the SLA relate to them.

Governing law

To be completed after legal review. We expect workspaces contracted in Nigeria to be governed by Nigerian law and those contracted in the United Kingdom by the law of England and Wales.

Contact

Questions about these terms: hello@aspianalliance.com.