Aspian runs your business applications, equips your people to operate them, and provides accountable oversight with controls you can verify.
First we transform the system. Then we keep it running.
Organisations engage Aspian Alliance to rebuild or modernise their systems. They retain us afterwards for the platform those systems run on, the capability of their own team, and our oversight.
- The project
- Scoped as a piece of work: new systems, migrations, integrations.
- The service
- Ongoing: platform operations, agreed application operations, training and oversight.
- Not included
- New features and business-workflow changes. These are scoped separately as change requests.
The service applies under a service agreement, Business edition and above, within the coverage windows we agree with you. The Developer edition is the self-service platform only.
Train, operate, oversee.
Three stages, in this order. Your people take on more as they are ready. We stay accountable throughout.
Train
Your IT team learns to run your applications the Aspian way.
Runbooks, plans, approvals and incident handling, taught on your own applications. Passing our internal competency assessment makes someone an Aspian-authorised operator for specific runbooks.
- Runbooks written for your applications
- Hands-on sessions in your environments
- An assessment record for each person
Operate
Your people run the routine work they are authorised for.
Restarts, scaling, configuration and first triage, within their runbooks and their grants. Until someone is authorised, their write actions wait for an Aspian reviewer.
- Grants scoped to app, environment and runbook
- Supervised mode for new operators
- Every action in the audit trail
Oversee
We watch what we agreed with you, and answer for it.
Aspian monitors the agreed applications and infrastructure, reviews operator actions, and steps in on escalation or when our own alerts fire. Platform reliability is always ours.
- Monitoring of the agreed scope
- Review of operator actions
- A monthly report to your owner
Aspian-authorised operators, one runbook at a time.
Authorisation is specific. Someone may restart production services on Monday and still need a reviewer to restore a database.
- The assessment is ours and internal. It is not an external certification.
- New operators work supervised. Their write actions need an Aspian reviewer until they pass.
- Grants are narrow: one application, one environment, one runbook at a time.
- Authorisation never bypasses two-person control or your own business approvals.
- If an authorisation lapses, recovery runbooks stay runnable under supervision.
Chidi Nwosu
IT operations, Kings Guards
Aspian assessment passed 14 Oct
Internal competency assessment
| Application | Environment | Runbook | Grant |
|---|---|---|---|
| guard-roster | Production | Restart a service | Authorised |
| guard-roster | Production | Scale within limits | Authorised |
| client-portal | Staging | Rotate a credential | Supervised |
| reports | Production | Restore from backup | Supervised |
Nobody gets bounced between app and platform.
The incident has a named lead from the start. When it isn’t clear whose problem it is, it’s ours until it is.
A fault covered by an operator’s authorised runbook
Your operator
Aspian oversees, and steps in on escalation
Anything affecting the platform itself
Aspian
Cells, backups, recovery, the control plane
A serious incident, SEV1 or SEV2
Aspian
Whatever the suspected cause
Cause still unknown after the agreed triage window
Aspian
Until responsibility is clear
Anything outside the operator’s runbooks
Aspian
Escalated, not improvised
On every escalated incident, Aspian leads and keeps your owner informed until responsibility is established, and keeps leading if the cause turns out to be the platform.
Four layers, each with an owner.
We use the same layers in contracts, tickets and reports, so a question about who does what has one answer.
| Layer | Examples | Who handles it |
|---|---|---|
| Platform operations | Cells, backups, recovery, patching, the control plane | Aspian |
| Application operations | Restarts, scaling, configuration, triage of an application fault | Your Aspian-authorised operators, within their runbooks, with Aspian oversight and step-in |
| Application changes | Fixing a business workflow, new features | Change requests, scoped separately, for Aspian Alliance or your own developers |
| Business decisions | Accepting risk, approving business-impacting changes, data-controller duties | You |
A monthly report your owner can read in five minutes.
It is built from the platform’s records, not written from memory: availability, changes and who approved them, incidents and who led them, what your operators did, and the state of your evidence.
Where something went wrong, the report says so, along with what we did about it.
Kings Guards
October service report
For Ngozi Okafor, managing director
- Availability
guard-roster 99.97%, client-portal 99.99%, reports 99.92%
From uptime probes
- Changes
11 production changes, all with required approvals. 1 agent plan rejected
From the audit trail
- Incidents
2 incidents. 1 handled by your operator, 1 led by Aspian. Both closed
From the incident log
- Operators
23 runbook actions by your team, 4 reviewed under supervision
From the operator log
- Evidence
1 restore drill ran late. Rescheduled and passed on 30 Oct
From the Trust Page
What your team learns stays with your team.
You should stay because our oversight keeps being worth paying for, not because only our staff understand your processes. If you leave, your exit bundle carries the operating knowledge with it.
- Runbooks
- The procedures your team operates by, in a format you can keep using.
- Training and authorisation records
- Who was trained, assessed and authorised for what, and when.
- Operational history
- Incidents, changes, approvals and operator actions, from the audit trail.
Partner services through the group, subject to agreement.
Some needs sit outside software. Through Aspian’s group and associated companies, we can arrange them in the same agreement, each subject to the partner’s confirmation.
Anything a partner provides appears on your Trust Page as Attested by partner, apart from what the platform observes itself.
Private connectivity
Dedicated links from your offices and sites into your cell.
Insurance-backed cover
Cyber and downtime cover alongside regulated and dedicated service.
Physical protection of facilities
Guarding and monitoring where your cell or data centre sits.
Records digitisation
Scanning and managing paper records inside your cell.
Data services
Analytics, warehousing and legacy database migrations.
Local-language voice
Voice alerts in Nigerian languages, where an approved provider is enabled.
Bring us the system you can't afford to get wrong.
We are opening Aspian Cloud to organisations in stages. Create an account and we will set up your workspace, or talk to us about the systems you run today.